23 Episodes
New York Times #1 bestselling author Joseph Michelli Ph.D. shares customer experience leadership and business insights from Mercedes-Benz Starbucks Ritz-Carlton Zappos Pike Place Fish and many more. At The Michelli Experience we help front-line employees managers and senior leaders deliver relevant and engaging service experiences. To that end we provide keynote and workshop presentations short-term and extended consulting services and bestselling books to meet your needs.
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EPISODES
